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Returns

FluffnTags Return Policy

Thank you for choosing FluffnTags for your custom pet ID tag needs. Our products are crafted specifically to your personalized specifications, which means that once an order is placed, customization errors made by the buyer are not eligible for return. However, we stand firmly behind the quality of our craftsmanship. If you feel that your product does not meet the quality standards described or that the item has been inaccurately represented, you may request a return within 30 days of purchase.

Eligibility for Returns:

  • Not Eligible: Returns will not be accepted for any customization errors provided by the buyer. Please review all personalization details carefully before finalizing your order.
  • Eligible: If you are unsatisfied with the overall quality of the item or believe it has been described inaccurately, please contact our customer support team within 30 days of purchase to initiate a return request.

Return Process:

  1. Contact Us:
    Email our customer support team at [email protected] with your order number, a description of the issue, and any supporting photos or documentation.
  2. Evaluation:
    We will review your request promptly. If the issue falls under quality concerns or misrepresented product descriptions, we will provide you with further instructions regarding packaging and return shipping.
  3. Refund or Replacement:
    Once the returned item is received and inspected, we will process a refund (excluding any original shipping charges) or offer a product replacement, as determined by our team.

Lifetime Warranty for Deep Engraving:
For added peace of mind, all of our stainless steel pet ID tags feature a deep engraving that is covered by our lifetime warranty. Should the engraving fade under normal use, please contact us for a free replacement. This warranty is separate from our 30-day return policy and specifically covers issues with the deep engraving. Not engraving that is in gold.

By purchasing from FluffnTags, you acknowledge and agree to these return policy terms. We reserve the right to update this policy at any time. Your satisfaction is very important to us, and we are committed to ensuring that both you and your pet receive the highest quality product and service.

If you have any questions or require further assistance, please reach out to our customer support. We're here to help!